Build relationships that keep good work moving.
What you’ll work on
- Support ongoing relationships with clients after projects begin or are delivered
- Run client check-ins and gather feedback
- Help triage support and maintenance requests with the delivery team
- Identify opportunities for future work when there is a genuine client need
- Represent the client’s perspective inside the team
Professional capabilities you’ll develop
- Professional client communication
- Issue triage and follow-up
- Relationship management
- Understanding client feedback
- Cross-team communication
- Account planning and renewal fundamentals
Tools and practices you may work with
- Client relationship management
- Support processes
- Issue tracking
- Feedback loops
- Account planning
Examples of real work
- Supporting relationships with ongoing clients
- Identifying opportunities for additional work based on genuine client requirements
Who this suits
You’re organised, approachable, and good at listening. You want to understand what clients need while helping the delivery team keep work moving.
Prerequisites
Prerequisites are a starting point, not a promise that you already know everything. You're expected to learn during the experience — but you also need enough foundation to participate in real work and take responsibility for your own progress.
Account Manager / Client Success
- Strong written and verbal communication
- Good organisational skills
- Comfortable communicating with clients
- Ability to listen and understand problems
- Basic understanding of project/delivery workflows
- Ability to follow issues through to resolution
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